Resume
Experience:
Coforma
Director, Project Management Office & Program Lead, 3/2023−current
Senior Project Manager & Team Lead, 5/2022−3/2023
Direct strategy for a Department of Veterans Affairs (VA) program leading initiatives to improve health services for Veterans and clinicians.
Lead a 45+ team with a $20M annual budget, ensuring balanced scope, time, cost, quality, resources and risks
Define quarterly planning frameworks by establishing clear goals and expectations for team alignment
Oversee financial and compliance for VA contracts, ensuring adherence to budgetary and regulatory requirements
Serve as VA programs subject matter expert for RFP development, contributing to 10+ bids that secured $25M+ in government contracts in 2024
Lead high-priority digital initiatives for VA stakeholders, fostering cross-team collaboration and achieving 3.7/4 KPIs across all programs in Q1 2025
Participate in designing and implementing AI-powered tools within Copilot to streamline workflows, enhance project delivery, and improve team efficiency
Provide leadership and mentorship to a team of five, supporting skill development and career growth
Act as an Agile coach, mentoring seven teams and three Scrum Masters to ensure highly functioning teams
Hire, onboard and train new PMO team members, serving as the official onboarding guide for new project managers joining VA programs
Develop and implement scalable processes to streamline onboarding and program launches within the VA program and PMO department, including an escalation procedure, PMO handbook, agency onboarding playbook, and project kickoff procedures
Prepare and present reports, decks, burndown and key metrics to stakeholders and C–Suite leadership
ASAPP
Lead Technical Program Manager, 6/2021−4/2022
Managed cross-functional teams supporting generative AI and machine learning product offerings.
Led four teams in designing and developing AI-driven solutions to enhance call center support and internal teams, improving CSAT scores by 11% and reducing call handling time by 280 seconds per interaction
Developed launch runbooks and standardized collaboration processes to improve team efficiency
Organized and facilitated large-scale quarterly planning events, providing leadership to 25+ teammates and team leads
Oversaw Agile ceremonies, backlog management, velocity, roadmap and technical documentation
Nava PBC
Technical Project Manager, Level 5 & Team Lead, 8/2020−6/2021
Led a cross-functional team in developing and managing the enterprise cloud Infrastructure-as-a-Service platform for the Centers for Medicare and Medicaid Services (CMS).
Directed day-to-day project execution including Scrum ceremonies, staffing, project scope, strategy, roadmap, risk mitigation and planning for a 15-person team
Collaborated with a 100-person cross-functional team, including government partners, contractors and CMS leadership to expand the cloud platform, enabling partners to plan and deploy their cloud migration
Created and launched a cloud Platform-as-a-Service product, working cross-functionally to define key features and populate customer content
Austin Tech Alliance
Program Director, 9/2017−8/2020
Managed daily operations for a nonprofit promoting civic engagement in Austin’s tech sector, overseeing fundraising, event planning, program management and outreach.
Developed original content, including member emails, blog posts, social media, press releases, annual reports and legislative and policy priorities
Organized and hosted community events to build awareness and drive civic engagement, including 10+ events in 2020, 15+ events in 2019, and 25+ voter registration drives annually
Oversaw staff, interns, board of directors, budget, fundraising efforts, in-kind giving efforts, membership recruitment and retention strategies
Built and maintained relationships with elected officials, industry leaders and community organizations
City of Austin, Office of Innovation
Design, Technology & Innovation Fellow, 7/2016−9/2017
Led a multidisciplinary team within the City of Austin’s Innovation Office to develop digital and in-person standards for the permitting process, applying tech industry principles to government services.
Coordinated, conducted and analyzed 100+ research interviews with residents, businesses, and stakeholders to inform the development of permittingatx.com, a resource to help residents navigate the city’s permitting process
Scoped projects, authored documentation, managed program strategy, day-to-day team activities
Engaged senior stakeholders including department heads, the City Manager, the Mayor and City Councilmembers to align project goals with government priorities
MapMyFitness/Under Armour Connected Fitness
Program Manager, Sales Engineering, 4/2014−7/2016
Led a team of 25+, collaborating cross-functionally to standardize and launch products and features from concept to deployment.
Managed complex dependencies across Sales, Engineering, Design and Account management, proactively identifying risks and removing obstacles to ensure on-time delivery and high-quality digital experiences
Launched 20+ new products for iOS, Android and web, delivering 100% of 2015 roadmap initiatives on schedule
Developed and implemented 50+ custom brand challenge microsites, generating $40M+ in revenue in 2015 and $250M+ in 2016
NetSpend
Senior Project Manager, Creative Services, 10/2012−3/2014
T3
Project Manager, 5/2010−9/2012
Education & Certifications:
New Ways for Work Certification, High Conflict Institute, 2024
SAFe 5 Advanced Scrum Master Certification, 2024
Scrum Alliance Certified ScrumMaster, 2014, 2021, 2023
Scrum Alliance Certified Product Owner, 2021
New Mexico State University, Bachelor of Arts in Communications
Board Positions & Community Involvement:
Co-founder, 2018−2020
La Política was founded by a group of Progressive Latinas who wanted a space to support, elevate, and educate our hermanas/xs. We envision a world where Latinas/xs always have a seat at the political table. Along with Good Politics, created a guide to help our community learn more about each job you’re hiring for on your ballot in Travis County and Austin, Texas. Available in English and Spanish.
Host regular virtual events for members
Mentor, 7/2020−12/2020
Women’s Initiative for Entrepreneurship and Leadership DevelopmentThe Women’s Initiative for Entrepreneurship and Leadership Development – Texas (WIELD Texas) is a career incubator program launched by the Office of Inclusive Innovation and Entrepreneurship at the University at Texas at Austin. Provide professional skills development and personal support to mentee
Board Member, 7/2019−7/2021
MEASURE uses data and education to empower communities to eliminate social disparities. As part of the Board, I collaborate and mentor leadership staff.
Plan MEASURE’s annual fundraiser, sourcing food, drink, entertainment and monetary donations
Provide oversight on finances, recruit new board members, spread awareness of the organization, and raise funds
TX-FLiP Fellow, 6/2019−11/2019
TxFLiP is a six-month competitive program that is specialized and tailored for professional people of color.
Attended five months of training focused on communication, finance, campaign management, digital and field organizing
NLC Institute Fellow, 1/2019−6/2019
The NLC Institute is the leading leadership development program for progressive young professionals across the country.
Attended six months of training focusing on communications, leadership, and fundraising
Created capstone project, encompassing months of research at TX Capitol during 2019’s legislative session in “An Introvert’s Guide to Citizen Advocacy,” a zine to be used by the public explaining how to advocate for themselves
Co-Captain and President, 10/2016−12/2018
Open Austin, formerly a brigade of Code for America
Developed a sustainable civic-tech community in collaboration with local government and community partners.
Championed activities and represented Open Austin at public events
Developed theme and recruited speakers for monthly meet ups
Recruited and mentored leadership team, built relationships with member community, key partners
Education:
New Ways for Work Certification, High Conflict Institute, 2024
SAFe 5 Advanced Scrum Master Certification, 2024
Scrum Alliance Certified ScrumMaster, 2014, 2021, 2023
Scrum Alliance Certified Product Owner, 2021
New Mexico State University, Bachelor of Arts in Communications
Tools:
Jira, Confluence, Trello, Google Workplace, Github, Github Projects, Zenhub, Monday, Asana, Smartsheet, Mural, Airtable, Agile, Kanban, SAFe, Unanet